Onsite Senior Last Mile Support Specialist

Posted 2 hours ago

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About the role

  • Supporting the development and operational functioning of the Last Mile network at Allegro. Ensuring high service standards and coordinating with partners and stakeholders for e-commerce solutions.

Responsibilities

  • Supporting the development and operational functioning of the Last Mile network
  • Coordinating the flow of documents and compiling permits related to network development
  • Providing ongoing support to the expansion team
  • Ensuring a high standard of service for clients and partners in direct interactions
  • Handling inquiries from the website and coordinating the verification processes of commercial properties for current and potential partners
  • Participating in the design, creation, and maintenance of the CRM system
  • Monitoring Last Mile KPIs and conditions of cooperation with clients
  • Supporting commercial real estate market analyses
  • Conducting negotiations regarding changes in cooperation terms (pricing and contractual)
  • Developing collaboration with stakeholders throughout the organization to optimize processes and technology
  • Participating in the development of location selection strategies for network expansion
  • Preparing project and status presentations for stakeholders
  • Developing, implementing, and optimizing processes

Requirements

  • Have experience in supporting distributed teams in the area of expansion or commercial real estate,
  • Are familiar with issues related to lease agreements or cooperation contracts,
  • Are independent and proactive, able to recognize team needs and actively support them in solving current challenges,
  • Have experience working with Project Management methodologies and tools,
  • Have practice in gathering and analyzing business requirements,
  • Stand out for excellent communication and the ability to collaborate with various stakeholders,
  • Think analytically and are open to innovation,
  • Have a natural inclination for organization, planning, and project work,
  • Have energy and determination in pursuing set goals and are ready to work under heavy workloads and tight deadlines,
  • Are very proficient in Microsoft Office (PowerPoint, Excel) and/or Google Workspace

Benefits

  • Annual bonus based on your performance and company results.
  • Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).
  • A great learning opportunity, working with people coming from a lot of experience in top tier strategy consulting and e-commerce space.
  • Well-located offices (with e.g., fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
  • A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
  • English classes that we pay for related to the specific nature of your job.
  • A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.
  • An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
  • Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy. And that's just the beginning!

Job title

Senior Last Mile Support Specialist

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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