Working on AI and observability solutions for BMW's cloud and edge infrastructures. Engaging in practical applications of research in a collaborative team environment.
About the role
- Fraud Check Claims Case Processor at U.S. Bank evaluating check fraud claims with precision. Collaborating with teams to maintain customer satisfaction while ensuring compliance with regulations.
Responsibilities
- Onboards incoming fraud claims from FDI or customer‑submitted paperwork and enters cases into the system of record.
- Reviews and verifies customer documentation for accuracy and completeness.
- Conducts in‑depth investigations of DDA (Demand Deposit Account) fraud claims while applying relevant rules, regulations, and compliance standards.
- Evaluates case details collectively to determine claim validity and make timely, accurate decisions on check and paper fraud transactions.
- Prioritizes a customer‑first approach throughout all stages of claim handling.
- Recognizes emerging issues and escalates concerns promptly to ensure timely resolution.
- Collaborates with internal business partners, peers, and other fraud business lines to support efficient case processing.
- Performs additional responsibilities as assigned by management.
Requirements
- High school diploma or equivalent
- Four years or more of operations services–related work experience
- Strong attention to detail and ability to analyze complex information
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple cases simultaneously
- Knowledge of fraud detection processes, banking regulations, and compliance standards (preferred)
- Proficiency with case management systems and Microsoft Office Suite
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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