Hybrid National Sales Relationship Consultant 3

at U.S. Bank

• Job title: National Sales Relationship Consultant 3
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $23 - $30 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Atlanta, United States

About the role

• National Sales Relationship Consultant at U.S. Bank building relationships with customers through proactive engagement and providing financial counsel. Adapting a digital-first mindset to meet customer banking needs.

Responsibilities

• Build relationships by proactively calling existing and potential customers
• Engage customers via multiple channels including by phone, email, chat or virtually and by phone or video appointment
• Provide the best possible counsel while adapting a digital first mindset
• Strong client relationships are based on trust, assessing and attending to customers’ banking needs
• Obtain and process customer and account information
• Demonstrate and educate clients on available deposit and loan products and services
• Recommend solutions based on each customer’s unique goals and needs

Requirements

• High school diploma or equivalent
• Five or more years job related, retail banking experience or a combination of experience and commensurate training
• Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record
• Passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Effective and confident client communication
• Proven ability to learn and adapt to new information and technology platforms
• Experience in financial services and knowledge of financial services industry, products and solutions
• Cash handling experience
• Active listening and excellent problem-solving skills
• Ability to teach customers how to use digital technology
• Demonstrate an expert level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Advanced knowledge of all applicable bank and branch policies, procedures, and support systems
• High volume outbound / inbound calling

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law