National Sales Relationship Consultant at U.S. Bank building relationships with customers through proactive engagement and providing financial counsel. Adapting a digital-first mindset to meet customer banking needs.
Responsibilities
Build relationships by proactively calling existing and potential customers
Engage customers via multiple channels including by phone, email, chat or virtually and by phone or video appointment
Provide the best possible counsel while adapting a digital first mindset
Strong client relationships are based on trust, assessing and attending to customers’ banking needs
Obtain and process customer and account information
Demonstrate and educate clients on available deposit and loan products and services
Recommend solutions based on each customer’s unique goals and needs
Requirements
High school diploma or equivalent
Five or more years job related, retail banking experience or a combination of experience and commensurate training
Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record
Passion, commitment and drive to deliver an experience that improves our clients’ financial lives
Effective and confident client communication
Proven ability to learn and adapt to new information and technology platforms
Experience in financial services and knowledge of financial services industry, products and solutions
Cash handling experience
Active listening and excellent problem-solving skills
Ability to teach customers how to use digital technology
Demonstrate an expert level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
Advanced knowledge of all applicable bank and branch policies, procedures, and support systems
High volume outbound / inbound calling
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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