Senior Analyst providing decision support for digital marketing initiatives at USAA. Focusing on member onboarding, engagement, and translating data into actionable insights.
Responsibilities
Provide decision support for new member onboarding, ongoing member engagement, and digital marketing performance initiatives (paid, owned, earned media).
Translate complex datasets into actionable insights that directly influence campaign strategy, experience optimization, and member growth outcomes.
Partner closely with marketing product and channel teams to identify opportunities to improve conversion, engagement and long-term value.
Leverage advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.
Apply advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.
Incorporate visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
Identify and gather the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
Requirements
Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of data & analytics experience OR a minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experience OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).
Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.
Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education to assist employees with professional goals
Job title
Senior Decision Science Analyst, Digital & Member Marketing Analytics
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