Hybrid Manager, Learning & Development – Instructional Design Manager

at USAA

• Job title: Manager, Learning & Development – Instructional Design Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $93,770 - $179,240 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Manager leading Learning & Development team to assess needs and implement solutions at USAA. Overseeing learning projects while coaching team for operational excellence.

Responsibilities

• Manage a team in the assessment of learning needs, development, and implementation of learning solutions.
• Consult with clients to develop action plans to close human performance gaps and drive execution leading to positive impact on business results.
• Identify development needs, definition of learning requirements, and creation of learning paths.
• Govern portfolio of learning solutions community in support of USAA strategies and operational plan.
• Ensure the most effective instructional delivery and measurement techniques are applied and the performance objectives are met.
• Ensure effective facilitation of learning discussions, learning activities, coaching and small group interactions.
• Lead and teach employees in multiple learning environments.
• Diagnose learner performance problems, resolve underlying causes and provide recommendations to improve performance.
• Evaluate, lead, and coach teams by providing feedback that leads to sound business results.
• Plan, coordinate, monitor and control Learning projects using appropriate tools and techniques, ensuring efficient and effective utilization of resources.
• Accomplish the objectives of the Learning project according to specification, on time and within budget.
• Ensure the collection of data on learning program efficiency.
• Collaborate with Instructional Development on the analysis and evaluation of learning solutions.
• Facilitate detailed continuous improvement plans of process and program improvements.
• Build and be responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of progressive operational experience to include training design, development, facilitation and/or deployment.
• 2 years of direct team lead, supervisory or management experience.
• Advanced knowledge and experience with Microsoft Office Products (Excel, Word, PowerPoint).
• Demonstrated ability to clearly communicate complex ideas and concepts to others.
• Experience designing or collaborating custom learning/training programs and/or solutions.
• Command of basic curriculum design and adult learning principles.
• Experience and/or knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics.
• Experience and knowledge of implementing aspects of evaluation models for resolving training efficiency (i.e., Kirkpatrick Model).

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education