Project Leader managing client and contracted team activities while facilitating team processes at SONDA. Responsible for operational oversight, report delivery, and innovation in technical processes.
Responsibilities
Act as the point of contact between the CLIENT and the CONTRACTOR regarding the activities performed.
Act as a facilitator within the team.
Support the team's workflow: maintain control of processes and activities, ensure the quality of services delivered, and perform planning and control of service execution.
Manage the contracted technical team, providing instructions, guidance and standards for the execution of activities.
Propose changes to routines and technical procedures aimed at cost optimization, rationalization, innovation and process improvement.
Ensure the security of all information to which they have access.
Deliver incident reports in accordance with CLIENT requirements.
Requirements
Higher education degree in Information Technology, or a higher education degree with a minimum 360-hour extension/continuing education course in Information Technology.
Experience in team management.
Knowledge of ITIL.
Benefits
Flexible working arrangements to promote work-life balance.
Professional development and continuous skills growth tailored to your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
SONDA Academy: a learning platform designed to maximize your professional development.
Hybrid work model.
SONDA Wellness: a program that supports balance between personal and professional life through initiatives focused on physical, mental and social health.
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