Hybrid Learning Experience Designer

at Actabl

• Job title: Learning Experience Designer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $79,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Denver, United States

About the role

• Learning Experience Designer developing innovative training courses and documentation for Actabl users. Collaborating with subject matter experts to ensure effective user learning and understanding.

Responsibilities

• A Learning Experience Designer plays a pivotal role in the end-to-end lifecycle of product knowledge.
• This role is responsible for identifying, analyzing, designing, and developing high-quality documentation and innovative training courses for both internal and external audiences.
• This person bridges the gap between complex engineering concepts and user-friendly learning, creating everything from technical user manuals and online help systems to engaging e-learning modules and instructional videos.
• The role’s mission is to ensure that every Actabl user—regardless of technical proficiency—has the resources they need to master our products.
• Write, format, edit, and proofread procedural and technical information.
• Design engaging online course content using text, graphics, and interactive elements.
• Work with Actabl Subject Matter Experts (SMEs), engineers, and R&D to gather technical information and translate complex functionality into accessible concepts.
• Conduct user/task analysis and needs assessments to determine documentation and training requirements.
• Research product changes and proactively update application documentation and existing courseware.
• Practice established development practices as set forth in the Actabl Corporate Communications Style Guide and adult learning principles.
• Create visual aids for face-to-face sessions and basic multimedia (graphics/videos) for online learning.
• Perform peer reviews to ensure Actabl documentation is accurate, relevant, concise, easy to use, and conforms to style guide, writing standards, and Actabl quality metrics.
• Develop documentation plans and development schedules for identified projects to meet product release dates.
• Advise other departments on user interface (UI) copy and technical writing standards.
• Implement effective learning strategies and documentation methods to meet specific business objectives.
• Edit/amend the style guide as standards change or create new templates to streamline departmental output.
• Other duties as assigned.

Requirements

• 4-6 years of proven experience in technical writing or instructional design, preferably within the SaaS/software industry.
• Bachelor's degree in English, Instructional Design, Communications, or a related field (or equivalent experience).
• Proficiency in MS Office, Google Suite, and Learning Management Systems (LMS).
• Familiarity with eLearning authoring tools (e.g., Articulate Storyline, Captivate) and graphic technologies.
• Strong knowledge of adult learning principles (ADDIE, SAM, etc.) and technical communication processes.
• Must provide exemplary writing samples and/or a portfolio of instructional materials.
• Strong consultative skills and the ability to make persuasive recommendations based on business rationale.
• Proven ability to work in and manage ambiguity, creating solutions where no process previously existed.

Benefits

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
• Employer-paid life & AD&D, short-term disability & long-term disability
• Discounted pet insurance plans through Wishbone
• Employee Assistance Program (EAP) services available to employees & their dependents
• On-site gym available for free use at Denver office
• Competitive base salary with bonus structure
• Healthcare spending accounts with employer contributions
• 401(k) plan with an employer match of up to 4%
• Unlimited discretionary time off hours to be used when needed
• 10 observed US federal holidays throughout the year
• Winter recess for all Actabl employees between December 24th-January 2nd
• 12 weeks of parental leave for both birthing & non-birthing parents