IT Advisor supporting day - to - day operations of Guardian Business Solutions team at Enbridge. Responsible for system access, user training, issue resolution, and testing methodologies.
About the role
- Business Process Owner Lead at USAA leading complex business processes and driving alignment with experience strategy. Collaborating with diverse teams to improve performance through innovative solutions and process redesign.
Responsibilities
- Leads planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes
- Actively develops and drives alignment of process to overall experience strategy and vision
- Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
- Ensures alignment with customer and appropriate roadmap(s)
- Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
- Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
- Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
- Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc.
- Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- Experience in implementing and sustaining change/improvements
- Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation
- Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience with utilizing various systems to collect and analyze data.
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
Job title
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