Tier 2 Team Leader managing complex employee lifecycle processes for HARMAN. Leading a team of specialists in service delivery across the region with compliance and governance focus.
About the role
- Key Holder at Free People ensuring an engaging shopping experience with a focus on sales and team collaboration. Managing daily operations while reflecting company values and enhancing customer satisfaction.
Responsibilities
- Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
- Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
- Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
- Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
- Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
- Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
- Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
- Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
- Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
- Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
- Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
- Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression
Requirements
- Love for the FP brand
- Stands out as a leader
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
- Eagerness to learn and grow within the organization
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
Job title
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Experience level
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Degree requirement
Location requirements
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