Since 1975, Urban Pathways has provided a way home for thousands of New Yorkers.
Through a "housing first" approach and continuum of services ranging from street outreach and drop-in centers to transitional and permanent supportive-housing programs across five boroughs, Urban Pathways provides New Yorkers experiencing homelessness with the services and support they need to move toward greater independence and minimize their risk of returning to the streets.

Urban Pathways

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manager

Urban Pathways is dedicated to combatting homelessness in New York City by providing access to stable housing and essential support services. Established in 1975, the organization focuses on a Housing First approach, which recognizes that secure housing is the foundation for individuals to pursue their goals. Urban Pathways helps thousands of New Yorkers each year through personalized programs that include case management, employment assistance, and advocacy for systemic change.

Since 1975, Urban Pathways has provided a way home for thousands of New Yorkers. Through a "housing first" approach and continuum of services ranging from street outreach and drop-in centers to transitional and permanent supportive-housing programs across five boroughs, Urban Pathways provides New Yorkers experiencing homelessness with the services and support they need to move toward greater independence and minimize their risk of returning to the streets.

• Reporting to the Director of Social Services/Social Services Supervisor, the Case Manager provides and documents clinical and case management services for assigned clients.
• Provides comprehensive case management services for assigned clients, including but not limited to crisis intervention, advocacy, assistance in problem-solving, assessment, conflict resolution, entitlements, training on daily living skills, and referrals.
• Assesses client needs and develops service plans and client objectives to achieve self-sufficiency.
• Conducts field work, including but not limited to home visits, escorting clients to appointments, and outreach.
• Monitors client medication as required.
• Maintains and submits all necessary documents and reports as required by Urban Pathways, regulatory, and funding agency policies, procedures, and regulations.
• Attends staff meetings, training, and supervisory sessions as required.
• Develops and maintains relationships with community services and resources.
• Performs all other duties as assigned.

Case Manager

Case Manager providing clinical and case management services for assigned clients at Urban Pathways. Engaging vulnerable residents and empowering them towards self-sufficiency through comprehensive support.

• Ensures a safe, clean, and proactively maintained physical plant across Urban Pathways’ portfolio.
• Assists the Corporate Facilities Director in the daily management of building operations, maintenance scheduling, and vendor coordination across all sites.
• Develops and implements a preventive maintenance program covering HVAC, cleaning, painting, plumbing, electrical, and general facility upkeep.
• Works closely with Program Directors and the Director of Operations to help prevent facility-related violations and fines through routine inspections, timely interventions, and adherence to compliance standards.
• Manages Urban Pathways’ fleet operations, including vehicle maintenance scheduling, inspection coordination, registration compliance, and recordkeeping.
• Participates in the preparation of budget materials for the annual budget process and for grants/contracts.
• Assists with space planning and reconfiguration to meet programmatic and administrative needs, including support for office relocations and grant-related expansions.
• Reviews plans and specifications for the installation of major systems; prepares schedules for capital projects and improvements.
• Undertakes special projects and other duties assigned by the Corporate Facilities Director.
• Provides support with monitoring facility operations and ensures compliance with Urban Pathway’s policies and procedures.
• Develops and maintains strong partnerships with community providers, collaborating closely with the Corporate Director of Facilities to ensure positive and effective relationships.

Facilities Manager

program-manager

• The Program Director ensures that service delivery and operations of the program meet contractual standards, and client needs safely and effectively.
• Oversees all aspects of the program including clinical and operational staff.
• Develops, implements, assesses, and evaluates program policies, practices, procedures and ensures that performance-based incentives and all other goals of the program are met.
• Develops and coordinates program specific policies and procedures in collaboration with the Director of Social Services/Social Services Supervisor, and Director of Operations.
• Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Supervises, evaluates and coaches the Director of Social Services/Social Services Supervisor, Director of Operations, Administrative Assistant and other staff, as appropriate, on work assignments and community resources.
• Provides strong leadership and effectively manages the social service and operations teams ensuring efficiency across the program.
• Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.

Program Director – New Program

Program Director managing service delivery and operations ensuring compliance and client needs for Urban Pathways. Leading program development, staff supervision, and community engagement.

director

• Manages and ensures that performance-based incentives and all other goals of the program are met.
• Provides leadership to program staff.
• Manages and develops staff, including coaching, training and mentoring.
• Oversees all clinical provisions of the program for clients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities.
• Coordinates clinical meetings with case management staff and other inter-disciplinary teams.
• Participates in the development of Urban Pathways program policies and procedures.
• Oversees the on-site medical and psychiatric services including medication management.
• Serves on call to address emergency needs on a twenty-four-hour basis.

Director of Social Services – New Program

Director of Social Services overseeing clinical and case management functions for Urban Pathways, empowering vulnerable residents in New York City.

operations

• Manages and ensures that performance-based incentives and all other operations related goals of the program are met effectively.
• Oversees implementation of organizational and program policies and procedures.
• Manages the operations team including operations supervisor(s), kitchen, maintenance, and security, and provides strong leadership.
• Meets weekly with all direct reports for individual supervision.
• Ensures all fire safety guidelines are executed and documented as required.
• Ensures all operations equipment and appliances are in good working order.
• Monitors cleanliness and maintenance of facility.
• Prepares and monitors staffing schedules according to program needs and Urban Pathways and contractual requirements.
• Develops preventive maintenance programs for all buildings and systems.
• Coordinates staff training and evaluations to ensure timely assessments and improvement.

Director of Operations – New Program

Director of Operations at Urban Pathways managing building operations and staff supervision. Ensuring compliance with policies and providing support to vulnerable populations in New York City.

Urban Pathways

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5 jobs found

Case Manager

Urban Pathways

Facilities Manager

Urban Pathways

Program Director – New Program

Urban Pathways

Director of Social Services – New Program

Urban Pathways

Director of Operations – New Program

Urban Pathways