About the role

Program Director managing service delivery and operations ensuring compliance and client needs for Urban Pathways. Leading program development, staff supervision, and community engagement.

Responsibilities

The Program Director ensures that service delivery and operations of the program meet contractual standards, and client needs safely and effectively.
Oversees all aspects of the program including clinical and operational staff.
Develops, implements, assesses, and evaluates program policies, practices, procedures and ensures that performance-based incentives and all other goals of the program are met.
Develops and coordinates program specific policies and procedures in collaboration with the Director of Social Services/Social Services Supervisor, and Director of Operations.
Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
Supervises, evaluates and coaches the Director of Social Services/Social Services Supervisor, Director of Operations, Administrative Assistant and other staff, as appropriate, on work assignments and community resources.
Provides strong leadership and effectively manages the social service and operations teams ensuring efficiency across the program.
Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.

Master's Degree in Social Work, Psychology, or other related field required.
LMSW preferred.
Five years of experience supporting adults experiencing mental illness and/or multiple challenges (MICA), including five years of supervisory and administrative experience.
Experience working in an SRO or any residential program setting preferred.
Familiarity with programs relevant to funding source regulations required.
Experience with individuals experiencing homelessness and/or mentally ill and substance abuse population preferred.
Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.).
Strong skills and knowledge of client relational databases (e.g. Awards preferred).
A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards.
Valid professional licenses and certifications, if applicable.

Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.