About the role

Director of Operations at Urban Pathways managing building operations and staff supervision. Ensuring compliance with policies and providing support to vulnerable populations in New York City.

Responsibilities

Manages and ensures that performance-based incentives and all other operations related goals of the program are met effectively.
Oversees implementation of organizational and program policies and procedures.
Manages the operations team including operations supervisor(s), kitchen, maintenance, and security, and provides strong leadership.
Meets weekly with all direct reports for individual supervision.
Ensures all fire safety guidelines are executed and documented as required.
Ensures all operations equipment and appliances are in good working order.
Monitors cleanliness and maintenance of facility.
Prepares and monitors staffing schedules according to program needs and Urban Pathways and contractual requirements.
Develops preventive maintenance programs for all buildings and systems.
Coordinates staff training and evaluations to ensure timely assessments and improvement.

High School Diploma / GED or equivalent is required.
Some college is preferred.
Minimum of three years building operations and security experience with at least two years of supervisory experience, preferably in a social service facility.
Experience with individuals experiencing homeless and/or mentally illness and substance abuse population preferred.
Strong computer skills and knowledge of Microsoft office (e.g. Word, Outlook, Excel, etc.).
Knowledge of web-based applications for building maintenance and operations.
Strong problem-solving skills and resourcefulness.
Plumbing, heating, carpentry and electrical experience and ability to perform routine repairs.
Work effectively with individuals from diverse backgrounds and cultures.
Bi/Multi-lingual a plus.
Coordinator of Fire Safety and Alarm Systems in Homeless Shelters – F 80 or ability to obtain within three months of employment based on program needs.
Fire Safety Certificate - ability to obtain within six months.
First Aid, CPR, AED - ability to obtain within three months.
Valid Security Guard License.
A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards.
Food Handler certification a plus.

Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.