AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- **Key Responsibilities**
- Lead the development and execution of the regional sales strategy for MENA, in line with Upstream’s global business objectives.
- Own and deliver financial targets (revenue, profitability, and market share) across assigned markets and accounts.
- Build and manage strategic relationships with key telecom operators, digital partners, and enterprise clients in the region.
- Drive end-to-end commercial engagement, from opportunity identification and proposal development to contract negotiation and delivery.
- Collaborate cross-functionally with Marketing, Product, and Operations teams to ensure customer satisfaction and seamless service delivery.
- Provide market insights and identify emerging opportunities to support innovation and business development.
- Act as the primary commercial escalation point for all major clients in the region.
- Contribute to positioning MENA as a key growth engine for Upstream within EMEA over the next few years.
Requirements
- **Knowledge, Skills, and Experience**
- **5+ years **of proven experience in B2B sales, business development, or account management, ideally within mobile marketing, digital advertising, or telecommunications.
- Demonstrated success managing and growing large enterprise or operator accounts across the MENA region.
- Strong network and ability to engage with C-level stakeholders within mobile operators and digital ecosystems.
- Excellent understanding of digital marketing, mobile engagement, and performance-based commercial models.
- Strategic mindset with a data-driven approach to planning and decision-making.
- Exceptional negotiation, presentation, and communication skills.
- Entrepreneurial spirit with a proactive, results-oriented approach.
- Ability to thrive in a multinational, fast-paced environment and work effectively across cultures.
- Bachelor’s degree in Business, Marketing, or related field; MBA is a plus.
- **Travel requirement**: up to 50%
Benefits
- We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.
- Follow us on LinkedIn and stay updated on our latest news
- Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
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