Sales Support at CMA CGM providing assistance to commercial teams and client requests. Focused on client satisfaction and commercial performance in the shipping sector.
Responsibilities
You receive, qualify and process incoming customer requests
You contact the appropriate internal stakeholders to prepare relevant and competitive pricing offers
You follow up with customers on quotes that have not been finalized
You help maintain and regularly update commercial databases and performance indicators
You assist customers in using online pricing tools
You contribute to resolving commercial disputes
You ensure compliance with Quality, Safety and Security procedures
Requirements
Degree or training in business, transport/logistics or equivalent, with proven experience in sales support or in the maritime/logistics sector
Excellent organizational skills and attention to detail in file management
Strong proficiency with IT systems and office software
Negotiation skills and ability to work in a team and communicate effectively with various internal and external stakeholders
Responsiveness, customer-service orientation and the ability to manage priorities in a fast-paced environment
Fluent French (written and spoken); English is a plus.
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