Account Manager managing existing customer portfolios for Causeway, a leading construction software company. Focusing on revenue retention and growth through strong customer relationships.
About the role
- Strategic Account Manager leading enterprise accounts in the fast-growing restaurant vertical at Upside. Enhancing retailer relationships through insightful reporting and exceptional service while ensuring business growth.
Responsibilities
- Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
- Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
- Identify and close expansion opportunities and long-term agreement conversions
- Predict and address concerns before they lead to churn risk
- Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
- Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
- Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers
Requirements
- 7+ years of client-facing experience including 4+ years of enterprise experience in technology; Bachelor's degree required
- Experience exceeding goals in retention and growth targets
- Experience public-speaking and the ability to speak to both formal and casual audiences
- Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
- Project-management abilities, including timeline management, client communication, and report interpretation
- Experience working with the restaurant industry or a two-sided marketplace is a major plus
- Ability to travel up to 20%
Benefits
- Medical, dental, and vision coverage starting on Day 1
- Equity (ISOs)
- 401(k) program
- Family planning programs + paid parental leave
- Physical fitness and wellness memberships
- Emotional and mental health support programs
- Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
- Flexible work environment
- Lunch reimbursement for in-office employees
- Employee Resource Groups
- Learning and Development stipend
- Transparent culture
- Amazing mission!
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