Detail - oriented Jr. Account Manager supporting client service in group benefits. Collaborating with clients and managing data amid a hybrid work model in Toronto, Ontario.
About the role
- Senior Strategic Partnerships Manager growing and managing partner distribution network of consumer applications for Upside. Influencing consumer partnership strategy and driving key relationships from launch to scale.
Responsibilities
- Work with Upside and partner product, engineering, and marketing teams to deliver meaningful consumer acquisition for Upside and transaction growth for our retailers
- Lead partners through implementation and launch to long-term partner management and expansion, promoting trust and belief throughout their partnership with Upside
- Ensure timely, in-full delivery of partnership deal terms. Establish and monitor performance metrics as needed to ensure commitments are met.
- Lead regular partnership reviews, interpreting raw performance data to build performance reports, case studies, and business cases
- Identify and implement expansion opportunities, negotiating deal terms and managing the contractual process to extract maximum value for Upside
- Maintain and improve a cross-functional playbook of partnership standards to influence future deal terms and partnership launches
- Maintain Partnership account health at multiple levels across partner business, including senior executives, and predict and address concerns before they lead to churn risk
Requirements
- 7+ years of client or partner-facing experience, including 3+ years of enterprise experience in technology; MBA or other advanced degree or equivalent experience preferred
- Experience and comfort with public speaking and facilitating meetings to drive decisions and outcomes across multiple levels of stakeholders
- Experience in Project and Program Management, including timeline management, client communication, report interpretation, and specifically coordinating the implementation of technical and business solutions
- Strong analytical skills, with the ability to demonstrate conclusions, influence decisions, and to translate analysis into relatable and compelling talking points and stories
- Experience working with consumer loyalty or rewards programs, two-sided marketplaces, or fintech and banking applications is a major plus
- Ability to travel (~10% for quarterly partner reviews)
Benefits
- Medical, dental, and vision coverage starting on Day 1
- Equity (ISOs)
- 401(k) program
- Family planning programs + paid parental leave
- Physical fitness and wellness memberships
- Emotional and mental health support programs
- Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
- Flexible work environment
- Lunch reimbursement for in-office employees
- Employee Resource Groups
- Learning and Development stipend
- Transparent culture
- Amazing mission!
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