Kaufmännische Mitarbeiterin für Kundenservice und Filialsupport bei BLUME2000. Verantwortlich für die Unterstützung des Filialtagesgeschäfts und Optimierung von Abläufen.
Responsibilities
You are the friendly voice on the phone for our stores and customers and find the right solution for every inquiry
You ensure our stores are always well supplied — from coordinating with central warehouses to managing movable furnishings
You organize everything related to new store openings: from procuring necessary accessories to purchasing inventory items
You arrange hotel bookings and process travel expense claims for our store teams while keeping a clear overview
You are responsible for your own projects and contribute ideas to further develop and optimize our store service processes together with the team
After successful onboarding, we offer you the opportunity to take on topics independently on behalf of the team lead — enabling you to take responsibility and develop professionally and personally
Requirements
You have completed a commercial apprenticeship and ideally have experience in customer support
You work carefully and conscientiously and keep an overview even when handling many tasks
You are an organizational talent, think solution-oriented and tackle challenges with initiative
You have strong empathy and communicate effectively — both internally and externally
You are confident using Outlook and other common tools and use them routinely in daily work
If you are interested in a leadership role, you have an interest in management responsibilities and experience in project management
Benefits
Flexible work: one home office day per week and flexible working hours for your work–life balance
Floral perks: 20% employee discount + regular seasonal cut flowers, plants and decorative items for your home
Wellpass membership for your health and wellbeing and attractive discounts via the Corporate Benefits platform
Culinary extras: subsidised lunches in our “EssBar” and free breakfast
Autonomy and influence: flat hierarchies, an open corporate culture and exciting projects with modern technologies
Modern workplaces: inspiration from our co-working spaces and innovative meeting rooms
Job title
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