Customer Expert providing high - quality customer support in Italian for a global brand based in Athens. Work remotely or onsite in a vibrant city.
About the role
- B2B Support Specialist with Spanish providing client support for B2B customers at FIRST. Best in Sports, a tech company offering B2B SaaS solutions for online sports platforms.
Responsibilities
- Handles various inquiries and issues from clients
- Receive, reproduce, and follow up on customers’ issues and provide information via different online channels
- The work schedule includes 24/7 shifts, so you will be asked to accommodate this flexible timing
- Collaborate with cross-functional teams to deliver comprehensive solutions to clients
- Provide support to B2B customers worldwide
- Provide prompt resolution to customer inquiries
- Escalate customer complaints through the appropriate internal channels
- Follow up promptly to ensure customer satisfaction
- Maintain accurate and up-to-date records of client interactions and technical solutions
Requirements
- Strong communication skills, both written and verbal, in Spanish and English
- Relevant experience, preferably in a B2B Support role would be considered an advantage
- Able to follow outlined processes
- Able to navigate in browser developer tools and interpret basic HTTP status codes
- Basic knowledge of computer systems, operating systems, and software applications
- Familiarity with cloud-based technologies and SaaS platforms will be considered as an advantage, but not mandatory
- Willingness to work in a fast-paced environment and adapt to changing priorities
- Strong time management skills, capable of prioritizing tasks effectively to meet service level agreements (SLAs) and exceed customer expectations
Benefits
- An open-minded environment that values you
- An international multicultural team
- Career development
- An amazing office environment
- Food vouchers (95 EUR)
- Additional health insurance
- Sports card
- 21 days paid leave
- Flexible working hours
- Manicure, massage, breakfast, and snacks in the office
- Wedding and new baby bonus
- Team building activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Service Specialist handling mortgage inquiries via phone and professional interaction. Providing timely resolution for borrowers in a compliant, hybrid work schedule.
Customer Service Specialist helping borrowers with mortgage inquiries through calls and support tasks. The role includes tracking, follow - ups, and resolving customer issues.
Customer Experience Representative troubleshooting software issues for clients at Homecare Homebase. Ensuring high - quality patient care by resolving software challenges and providing excellent customer service.
IT Desktop Support Specialist at Everise delivering IT desktop support and administration. Collaborating with corporate technology teams and providing 24x7 on - call support.
Customer Service Operations Lead developing efficient client service solutions at Symplifica. Leading a key operation focused on home work dignity and social impact through AI and automation.
Grief Support Specialist providing short - term bereavement counseling and collaborating with interdisciplinary teams at Advocate Health. Focused on educating families and community members while offering grief support services.
Customer Service Manager at Manulife leading high - performing teams in banking and insurance sectors. Focusing on customer experience while managing operations and compliance in a regulated environment.
Service Desk Support Specialist ensuring proper computer operation for end users. Role involves fielding help requests, troubleshooting issues, and documenting solutions.
Customer Service Representative at Westfield Veterinary Group providing client - oriented support. Assisting with patient check - ins, communication, and ensuring a professional work environment.