Application IT - Support Specialist supporting customers with software inquiries via phone and ticket processing. Working in a modern agile environment in Sankt Ingbert.
About the role
- B2B Support Specialist with Spanish providing client support for B2B customers at FIRST. Best in Sports, a tech company offering B2B SaaS solutions for online sports platforms.
Responsibilities
- Handles various inquiries and issues from clients
- Receive, reproduce, and follow up on customers’ issues and provide information via different online channels
- The work schedule includes 24/7 shifts, so you will be asked to accommodate this flexible timing
- Collaborate with cross-functional teams to deliver comprehensive solutions to clients
- Provide support to B2B customers worldwide
- Provide prompt resolution to customer inquiries
- Escalate customer complaints through the appropriate internal channels
- Follow up promptly to ensure customer satisfaction
- Maintain accurate and up-to-date records of client interactions and technical solutions
Requirements
- Strong communication skills, both written and verbal, in Spanish and English
- Relevant experience, preferably in a B2B Support role would be considered an advantage
- Able to follow outlined processes
- Able to navigate in browser developer tools and interpret basic HTTP status codes
- Basic knowledge of computer systems, operating systems, and software applications
- Familiarity with cloud-based technologies and SaaS platforms will be considered as an advantage, but not mandatory
- Willingness to work in a fast-paced environment and adapt to changing priorities
- Strong time management skills, capable of prioritizing tasks effectively to meet service level agreements (SLAs) and exceed customer expectations
Benefits
- An open-minded environment that values you
- An international multicultural team
- Career development
- An amazing office environment
- Food vouchers (95 EUR)
- Additional health insurance
- Sports card
- 21 days paid leave
- Flexible working hours
- Manicure, massage, breakfast, and snacks in the office
- Wedding and new baby bonus
- Team building activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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