Customer Service Representative I assisting with child support cases at the Florida Department of Revenue. Focusing on customer support through various channels for better case management.
About the role
- Customer Service Representative handling orders and client support in Belgium for Univar Solutions. Collaborating with various internal departments to ensure customer satisfaction.
Responsibilities
- De klanten orders nauwkeurig en correct verwerken in ons ERP systeem (SAP)
- Bestellingen opvolgen en nakijken op hoeveelheid en beschikbaarheid in samenwerking met Supply Chain / Productie / Magazijn / Transport
- Klanten informeren over de beste leverdata en mogelijke afwijkingen
- Opvolgen van backorderlijsten
- Het invoeren van klantenklachten in het systeem en het zoeken naar klant gerichte oplossingen
- De klanten voorzien van documentatie zoals veiligheidsbladen, technische fiches en analysecertificaten of hen helpen hun weg te vinden deze documenten te vinden op ons digitaal platform
- Klantencontracten ingeven en opvolgen
- Het beheren van klantengegevens gekoppeld aan het klantenprofiel in SAP
- Het corrigeren van foutieve facturen (debet- en creditnota's)
Requirements
- Goede kennis van het Nederlands en Frans, Engels is een pluspunt.
- Goede communicatievaardigheden
- Excellente onderhandelaar
- Dynamisch en open-minded
- Sterke probleemoplossende vaardigheden
- Kennis van SAP is een pluspunt
- Ervaring met orderintake en eerstelijnsklantenondersteuning in een B-to-B omgeving is een pluspunt
Benefits
- Hybride werkomgeving met 2 dagen per week thuiswerk
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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