Sales Keyholder driving sales and coaching teammates at Under Armour. Responsible for ensuring customer service and maintaining store standards in London.
Responsibilities
Ensure all teammates provide great customer service
Lead a selling culture and enhance the customer experience
Recognize and reward performance
Coach, train, and support teammates
Manage loss prevention, safety, and audit expectations and results
Ensure the store is neat, clean, and well-stocked
Open and close the store when necessary
Support in driving sales and retail/omni KPI target achievement
Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors
Provide in-depth information related to a wide portfolio of technical products
Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs.
Build Athlete loyalty through in-store experience, using various available applications
Effectively communicate with athletes, teammates, and leadership
Assume Stock Keyholder responsibilities as necessary
Perform other tasks as assigned by management
Requirements
At least 18 years old
High school degree or equivalent
1+ year of retail/customer service experience
Local language fluency required; basic English is a plus
Available to work a flexible schedule; including evenings, weekends, and holidays
Knowledgeable of store operations, visual merchandising, stockroom, risk management & safety
Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
Advanced selling experience and comprehensive industry understanding
Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodation
Comfortable with or willingness to learn technology (such as hand-held and mobile devices)
Strong communication skills
Can stand, walk, bend and lift cartons weighing up to 25 lbs./ 12kgs during each work shift with or without accommodation
Benefits
Generous employee discount on Under Armour products
Comprehensive well-being support, including access to health and wellness resources
Retirement and insurance benefits tailored to your local market
Employee Assistance Program for personal, family, or work-related support
Opportunities for growth, learning, and career advancement across our global teams
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