Hybrid Associate Payroll Support Specialist

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• Job title: Associate Payroll Support Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Munich, Germany

About the role

• Providing expert-level payroll processing and compliance support at Personio. Collaborating with teams to enhance customer experience and resolve payroll inquiries.

Responsibilities

• Provide expert-level support for payroll processing, compliance, and system functionalities.
• Ensure payroll procedures meet internal standards and external requirements.
• Stay updated on evolving payroll regulations and technologies, applying insights to drive process and customer experience improvements.
• Respond to customer inquiries via email, callbacks, and live chat, delivering timely, clear, and empathetic support.
• Provide customers with self-service resources, including Help Center articles and documentation.
• Manage multiple customer requests, ensuring proper prioritization and effective resolution.
• Collaborate with internal teams, including Product, Compliance, Implementation, and Professional Services to troubleshoot issues and develop solutions.
• Contribute to the internal and external knowledge base, ensuring accuracy and accessibility for team members and customers.
• Participate in cross-functional projects to enhance payroll processes and customer support.
• Assist in creating and maintaining Help Center articles.
• Leverage analytical skills to identify gaps in payroll product and processes and propose innovative solutions.
• Operate effectively under pressure, especially during peak periods or escalated situations.
• Engage in internal training and professional development to maintain a high level of product and payroll expertise.
• Stay informed about industry trends and regulatory updates to provide the best possible support.

Requirements

• Advanced knowledge of payroll processing, compliance, and quality assurance.
• Exceptional communication skills, both written and verbal, with the ability to handle conflict professionally.
• Strong problem-solving and analytical skills to address complex payroll issues.
• Ability to manage time efficiently and work on multiple projects simultaneously.
• Collaborative mindset with experience working across departments.
• Native German speaker (or equivalent C2 level) and fluent in English (business proficiency).

Benefits

• Competitive compensation package – reviewed annually – including salary, benefits, and pre-IPO equity.
• 28 days of paid vacation, plus an additional day after 2 and 4 years of service.
• 1 fully paid Impact Day to make a positive environmental or social impact.
• Generous family leave, child support, mental health support, and sabbatical opportunities.
• Regular team meals and cultural initiatives, plus events such as local Summer Sessions and year-end celebrations. Office perks include healthy snacks, drinks, and a weekly catered lunch.