Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.
About the role
- Product Support Specialist providing support for Stryker products associated with joint replacement procedures. Servicing and training in theatre environments across the Bristol, Bath, Yeovil & Swindon team.
Responsibilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business.
Requirements
- Theatre experience or professional training in a medical environment preferred.
- Minimum 2 years’ theatre or medical experience is preferred.
- Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
- Computer skills – MS Office, Excel etc.
- Presentation skills with modern presentation media.
- Workshop/product demonstration skills including anatomy and physiology knowledge base.
Benefits
- Flexible work arrangements
- TOIL day for weekend work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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