Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.
About the role
- Technology Support Specialist providing IT support for Latham & Watkins in Houston. Responsible for desktop and remote computing issue resolution and mobility offering delivery.
Responsibilities
- Setting up PC computers, notebook computers, and printers, initializing and stabilizing performance
- Configuring, deploying, and delivering mobility offerings including iPhones, iPads, and other technology offerings; performing regular maintenance on PC equipment such as computers, notebook computers, printers, and peripherals; scanning computers for viruses
- Setting up conference rooms to use technology services (e.g., presentations, network connections, and audio/visual); performing daily checks of conference room to ensure all equipment is working properly
- Creating help desk tickets; notifying team members via email when taking an open request and when a request is completed
- Maintaining an inventory of PC hardware equipment and software programs; utilizing ServiceNow to track loaner equipment for distribution and recovery
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Requirements
- A high school diploma or equivalent
- A bachelor's degree or equivalent in Computer Science or Information Systems, preferably
- A minimum of one (1) year of technology support experience with PC hardware/software, preferably
- Experience working with remote communications hardware including modems, wireless routers, and network interface cards, preferably
- A minimum of one (1) year of related experience working with notebook computers, preferably
- Experience with installations and upgrades, training and technical documentation
- Possess knowledge of standard hardware components and peripherals
- Demonstrate knowledge and proficiency in software programs, including Windows 10 and Microsoft Office
- Display analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems
Benefits
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year
- PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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