Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
About the role
- Provide Tier 2 support for customers, troubleshooting and resolving data-related issues in SaaS supply chain applications. Collaborate with engineering teams for software enhancements.
Responsibilities
- Provide Tier 2 (L2) support to our customers by researching, diagnosing, troubleshooting data & application issues and resolving incidents.
- Collaborate with engineering teams to resolve software bugs and data inconsistencies.
- Provide high-level support to customers regarding data-related inquiries and supply chain application issues.
- Monitor automated master pipeline, inbound/outbound data feeds, job queue management, and customer files.
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
- 3-5 years of experience in data support, with a strong background in SaaS supply chain applications.
- Proficiency in SQL and other data query languages.
- Experience with data integration tools and techniques.
- Familiarity with supply chain management concepts and software.
Benefits
- Free healthcare plan
- Paid time off
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Loss Prevention Customer Service Associate focusing on preventing store loss and ensuring a positive shopping experience. Collaborating with management and maintaining store safety standards.
Customer Service Professional assisting policyholders with insurance inquiries and upselling services. Requires Allstate Insurance experience in a part - time hybrid role.
Medical Information Customer Experience Specialist providing high - quality technical and medical information at Pfizer. Supporting inquiries in healthcare and ensuring regulatory compliance with a customer focus.
Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.
Join Lloyds Banking Group as a part - time customer support representative in Lincoln. Provide face - to - face support while learning and growing within the organization.
Operations Support Specialist supporting department workflow and managing productivity for ComPsych with a flexible hybrid schedule.
Tier 1 Support Agent supporting Pet Care software customers through email, chat, and phone. Triaging requests and resolving common issues while ensuring exceptional customer experience.
Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.