Inside Territory Account Manager at Fortinet managing assigned territory. Drive technology sales and build customer relationships in networking or security sectors.
About the role
- Director overseeing a team for Account Management in Pharmacy Benefit Management sector. Focused on improving account retention, client satisfaction, and strategic relationship management.
Responsibilities
- Responsible for leading a Manager of Account Management and a team of Strategic Account Executives with planning and direction, talent acquisition, and Employee Benefit Consultant (BC) / client relationship development with the goal of improving account retention rates and achieving key performance indicator standards.
- Evaluate market changes to identify opportunities to improve Account Management service delivery model to employee benefit consultants and clients.
- This role requires approximately up to 50% travel for client or EBC facing meetings.
- Develop and manage talent: Identify the skills and performance criteria necessary for success across a variety of roles and manage staff to meet and exceed these standards.
- In coordination with the VP of Account Management and HR, assist in creating career-building development plans for staff.
- Coach and mentor Strategic Account Executives and Manager of Account Management by observing and providing feedback in order to foster development and success of individuals.
- Assist Vice President of Account Management in yearly strategic planning and execution of the plan.
- Strategize to develop ways to increase client satisfaction and preserve loyalty and market share.
- Build Employer Benefit Consultant (EBC) relationships and maintain proactive outreach to identify changing needs and competitor strategies.
- Partner with Business Development to build EBC relationships.
Requirements
- Bachelor’s Degree required; Master’s Degree preferred
- Minimum of 10 years of work experience preferred
- Minimum of 6 years of demonstrated proven progressive leadership experience in the PBM or healthcare related service industry; Customer-facing leadership and account relationship strategy experience
- Capable of interfacing well at all levels within a large organization and client base
- Project management, planning, and organizational skills
- Excellent verbal and written communication skills
- Excellent organization, motivation, leadership and interpersonal skills
- High energy, with a strong ‘can do’ attitude
- Thrives in a dynamic, fast paced environment with many simultaneous projects.
Benefits
- Remote first work environment
- Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
- Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
- Additional buy-up options for Short- and Long-Term Disability and Life Insurance
- 401(k) with an employer match up to 3.5% available after 60 days
- Community Service Day to give back and support what you love in your community
- 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
- Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
- Tuition Reimbursement for accredited degree programs
- Paid New Parent Leave that can be used for adoption or birth
- Pet insurance to protect your furbabies
- A robust mental health benefit and EAP service through Spring Health to support you when you need it most
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