Hybrid HR Operations Assistant

at UK Research and Innovation

• Job title: HR Operations Assistant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £30,895 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Swindon, United Kingdom

About the role

• HR Operations Assistant providing administrative support to employees and managers at UK Research & Innovation. Engaging with HR processes while managing day-to-day inquiries and supporting initiatives.

Responsibilities

• Provide advice to employees and managers’ on UKRI policy and processes
• Review and action staff change forms and provide advice on associated policy and completion of forms where appropriate.
• Act as gatekeeper for the HR inbox, ensuring queries are dealt with in a timely manner, managing day-to-day queries and escalating to the appropriate person/team if appropriate
• Champion the use of HR self-service options to aid line managers and employees on generic HR policy and process queries
• Handle and manage confidential data where required,
• Deliver inductions for new starters and assist with any onboarding issues including issuing of day one email / checklist to new starter and line manager.
• Support the occupational health referral process including contact with employees, line managers and medical practitioners.
• Support casework which includes providing routine advice, and guidance and taking notes at meetings as and when required.
• Support HR initiatives and internal projects, as appropriate
• Look for opportunities to continuously improve in-house HR related processes, also in conjunction with UK SBS
• Support activities such as Instant Award and In Year/ End Year Award schemes and Training Workshops.

Requirements

• Experience in an administrative and customer focused role (S).
• Competent in the use of IT (Outlook, Word, Excel) (S).
• Good written communication skills evidenced by both a good cover letter and CV. Ability to construct grammatical and clear e-mails, meeting notes and draft simple reports (S).
• Excellent oral communications and interpersonal skills (I).
• Good attention to detail – able to produce clear accurate work (S).
• Proven track record of working within a busy team and in challenging situations (I).
• Proactive and customer focused with a ‘can do’ attitude.  The role requires a high level of customer care (I),
• Able to work flexibly within the team – willing to pitch in and support others at critical times (I).
• Excellent organisational skills. The role requires you to prioritise workloads and meet deadlines as required. Well-motivated and capable at times of working under pressure (S&I).

Benefits

• An outstanding defined benefit pension scheme.
• 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent).
• Employee discounts and offers on retail and leisure activities.
• Employee assistance programme, providing confidential help and advice.
• Flexible working options.