Lead a team at Adobe focused on Technical Account Management for the largest accounts in regulated industries. Drive customer success by delivering high - performing digital experiences and managing complex accounts.
About the role
- Internal Account Manager responsible for managing customer accounts in a growing SME. Focusing on sales growth and business development in the tooling and industrial supply sector.
Responsibilities
- Proactively manage and grow existing customer accounts to maximise sales potential
- Conduct outbound calls to existing customers, cold prospects and lapsed accounts
- Qualify new leads and pass opportunities to the external Business Development team
- Re-engage gone-away customers to identify renewal and upsell opportunities
- Analyse customer purchasing trends to identify gaps and revenue leakage
- Identify and pursue new business opportunities within existing accounts
- Work collaboratively with Sales and Customer Service teams to support opportunities and merchandising requirements
- Promote the company’s product and service offering to secure customer commitment and orders
- Maintain accurate and up-to-date CRM records of all customer interactions
- Ensure compliance with sales procedures, policies and documentation requirements
- Gather and share market and competitor intelligence
- Achieve and exceed individual and team KPIs, including call activity, conversion rates and pipeline progression
- Take accountability for delivering agreed growth targets in partnership with sales management
Requirements
- Strong verbal and written communication skills
- Proven experience in internal sales, telesales or account management
- Ability to manage objections and remain resilient in a target-driven environment
- Strong organisational skills with effective time management and follow-up
- Analytical approach to understanding customer behaviour and market trends
- Highly motivated, target-focused and commercially aware
- Collaborative team player with the ability to work cross-functionally
- Adaptable, proactive and solution-focused
- Confident using CRM systems and sales reporting tools
- Experience within a B2B environment is desirable
Benefits
- Salary of £35,000 – £38,000 per annum, depending on experience
- Performance-related bonus scheme
- Profit-sharing growth scheme, linked to company performance
- Private healthcare
- Life assurance
- Additional benefits and development opportunities
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