Account Manager at Infobip responsible for growing, retaining, and ensuring success of Tier 1 customers. Focusing on customer advocacy and internal coordination for performance metrics and optimal satisfaction.
About the role
- VIP Account Manager handling high value accounts for iGaming provider. Focused on revenue growth through strategic management, upselling, and player retention.
Responsibilities
- Own the performance of a portfolio of high value accounts, with clear revenue, retention and growth targets.
- Drive net revenue growth through proactive upselling, cross-selling and reactivation strategies.
- Build strong, long-term relationships with VIP players, positioning yourself as the primary and trusted point of contact.
- Monitor account activity and KPIs daily to identify immediate sales opportunities and revenue risks.
- Deliver a proactive, high-touch sales approach via phone, email and messaging platforms.
- Analyse performance data to identify trends, optimise account strategies and maximise lifetime value.
- Plan, negotiate and execute tailored offers, incentives, and bonuses aligned with revenue goals.
- Provide actionable insights and feedback to senior stakeholders to support revenue optimisation and VIP strategy development.
Requirements
- 1+ years of experience in VIP Management, or similar commercial role, ideally within iGaming or a high value digital environment.
- Proven ability to consistently hit or exceed revenue and retention targets.
- Strong sales mindset with excellent negotiation, persuasion and closing skills.
- Deep understanding of customer behaviour, monetisation strategies and lifecycle value.
- Highly analytical and data driven, comfortable working with KPIs, dashboards and performance metrics.
- Excellent communication and relationship building skills.
- Ability to work autonomously, manage complex portfolios, and prioritise revenue impact.
- Fluent in English (spoken and written).
Benefits
- Attractive remuneration package
- Health insurance cover from the first day of work
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog-friendly workplace
- Exciting Company Events
- Monthly Beer Fridays
- Eur1,000 Refer a friend bonus
- Relocation package (if required)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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