Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
About the role
- Customer Service Specialist managing customer experiences for the German market at Wander AG. Engaging with various stakeholders in an international FMCG environment.
Responsibilities
- End-to-end order management: Recording, verifying and tracking customer orders in SAP, including processing EDI orders and ensuring complete and accurate mandatory and due dates
- Comprehensive customer support: Professional handling of customer inquiries and active communication with customers, internal dispatchers and external partners
- Interface coordination: Close coordination with logistics providers, field sales agency, the Key Account Team Germany and IT on order-related processes
- Master data, pricing & terms: Creation, maintenance and updating of customer master data as well as monitoring of prices, discounts and contractual conditions
- Service & process quality: Ensuring smooth, customer-focused operations across the entire service chain with a focus on prioritization, on-time delivery and quality
Requirements
- Commercial background: Completed commercial training with solid business administration understanding
- Industry & market experience: Ideally experience in the food industry and knowledge of the German market and its requirements
- Sales & service experience: Practical experience in inside sales, customer service or a comparable customer-facing role
- Process & coordination skills: Strong process understanding, organizational talent and the ability to manage multiple topics in parallel and set priorities clearly
- Personality & attitude: Strong customer and service orientation, team player, excellent communication skills as well as high commitment, initiative and sense of responsibility
Benefits
- At least 5 weeks of vacation
- One day off on your birthday — because your day matters
- Additional days off on the Friday after Ascension Day, 24.12. & 31.12.
- Active corporate culture with flat hierarchies, a casual "Du" culture and plenty of scope for shaping your role
- Attractive employee discount of 35% at the company-owned factory shop
- Discounted Reka checks for even more leisure value
- Modernly equipped work environment and flexible working hours
- International network & development opportunities within the ABF Group
- A team that sticks together!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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