Analista de Planejamento Pleno - CRM developing customer relationship strategies to enhance retention at Cheil Brasil. Collaborating with teams to utilize data for improved consumer engagement.
About the role
- Senior Consultant developing Dynamics 365 applications and integrations for Microsoft. Collaborating with project teams for successful delivery within the Microsoft ecosystem.
Responsibilities
- Design, develop, and customize Dynamics 365 applications using C#, .NET, JavaScript, and related technologies.
- Build sophisticated Canvas Apps with a strong focus on user experience and performance.
- Implement complex business logic using Power Fx in Canvas Apps and Dataverse.
- Develop and deploy Power Platform Component Framework (PCF) controls to extend application capabilities.
- Work with Model-driven Power Apps and Power Automate to streamline workflows and processes.
- Configure and integrate Microsoft CCaaS (Omnichannel for Customer Service) including routing rules and agent experiences.
- Create and maintain custom workflows, business rules, and plugins within Dynamics 365.
- Build and maintain Power Automate flows for system automation and integration.
- Develop and consume APIs (REST, SOAP) for external system integration.
- Follow the full software development lifecycle, including requirements gathering, design, testing, deployment, and support.
- Write clean, maintainable, and well-documented code adhering to development standards.
- Troubleshoot and resolve issues related to Dynamics 365 and Power Platform.
- Collaborate with business analysts, functional consultants, and fellow developers to deliver integrated solutions.
- Participate in peer code reviews and contribute to technical documentation.
- Track and manage development tasks, ensuring timely delivery aligned with project goals.
- Support project planning, task estimation, and progress monitoring.
- Actively participate in team meetings and provide regular status updates.
- Stay current with Microsoft platform updates, emerging tools, and industry best practices.
Requirements
- Bachelor’s degree in computer science, Software Engineering, or a related field.
- 6–12 years of development experience within the Microsoft ecosystem.
- Strong proficiency in Dynamics 365 CE (Sales, Service, Marketing) customization and development.
- Expertise in building user-centric Canvas Apps and applying Power Fx logic.
- Experience with PCF control development and deployment.
- Hands-on experience with Model-driven Apps and Power Automate.
- Knowledge and configuration experience with Microsoft CCaaS (Omnichannel for Customer Service).
- Experience integrating APIs and working with web services (REST, SOAP).
- Familiarity with version control systems like Git and Azure DevOps.
- Solid understanding of software development principles, patterns, and best practices.
- Strong analytical and troubleshooting skills.
- Effective communication and interpersonal skills.
- Ability to work both independently and as part of a team.
- Strong time management and task prioritization abilities.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Coordenador(a) de Planejamento CRM desenvolvendo estratégias de CRM para aquisição e retenção de clientes na Cheil Brasil. Focado em otimização da experiência do cliente e crescimento de receita.
Dedicated Customer Success Manager ensuring support for top producer accounts at Trustmark. Responsible for managing relationships and customer satisfaction post - implementation.
Lifecycle & CRM Lead managing customer activation and retention strategies for a health - focused company. Collaborating to enhance customer experience and business metrics through innovative approaches.
Customer Success Analyst focusing on B2B solutions at Happy Gestão. Responsible for client journey, relationship management, and data analysis.
CRM Specialist optimizing quantitative processes for campaign management at BBVA. Collaborating on multichannel interactions and managing CRM campaigns in Marketing Cloud.
Senior CRM Executive leading automated customer engagement strategies for travelers at loveholidays. Collaborating with teams to optimize CRM workflows and drive sophisticated marketing initiatives.
Staff Customer Success Manager working at Kong, enabling customers to leverage APIs and microservices for business growth. Working collaboratively across teams to enhance customer success.
Scaled Customer Success Manager at Ardoq empowering global clients through expert tech - led engagement. Delivering value to every customer by designing systems and processes for success.
Customer Success Manager supporting international customers in achieving innovation success at LexisNexis. Managing customer lifecycle and delivering tailored product enablement services.