Senior Customer Success Associate managing automated customer accounts for sustainability platform rePurpose. Delivering quality support through efficient ticket management and customer onboarding.
About the role
- Coordenador(a) de Planejamento CRM desenvolvendo estratégias de CRM para aquisição e retenção de clientes na Cheil Brasil. Focado em otimização da experiência do cliente e crescimento de receita.
Responsibilities
- Develop and coordinate CRM strategies focused on customer acquisition, retention, and loyalty, identifying opportunities to improve customer relationships and communications;
- Define goals, key performance indicators (KPIs), and monitor the progress of CRM campaigns and initiatives across direct channels such as email marketing, SMS, push notifications, WhatsApp, and paid media;
- Select audiences, personalize and segment campaigns based on customer behavior and preferences, using CRM data to increase effectiveness and ROI;
- Analyze CRM data and performance reports to identify patterns, opportunities, and trends that help improve strategies and actions;
- Generate insights from retention, churn, CLV (Customer Lifetime Value), and engagement metrics to optimize future campaigns and enhance the customer experience;
- Collaborate with marketing, sales, customer service, and IT teams to align CRM initiatives and ensure strategies are integrated across all touchpoints;
- Collaboration with internal teams: Work with marketing, creative, data, and BI teams to ensure CRM strategies are aligned with business objectives;
- Supervise and guide the CRM planning team, ensuring ongoing development and training of team members.
Requirements
- Bachelor's degree in Marketing, Advertising, Communications, or related fields;
- Previous experience managing client portfolios and providing strategic account support;
- Experience with CRM and/or performance campaigns;
- Strong skills in data analysis, metrics, and results interpretation to identify new business opportunities;
- Intermediate or Advanced English;
- Knowledge of Jira, Insider, and Adobe Campaign platforms is a plus.
Benefits
- Bradesco Health and Dental plan;
- Meal or food voucher (Pluxee);
- MetLife life insurance;
- Wellhub;
- Maternity/Paternity kit;
- In-house psychologist / employee psychological support;
- Discounts on university programs, language schools, and partnership with Sesc;
- Performance reviews;
- Birthday day off;
- Discounts on Samsung products.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Analista de Planejamento Pleno - CRM developing customer relationship strategies to enhance retention at Cheil Brasil. Collaborating with teams to utilize data for improved consumer engagement.
Dedicated Customer Success Manager ensuring support for top producer accounts at Trustmark. Responsible for managing relationships and customer satisfaction post - implementation.
Lifecycle & CRM Lead managing customer activation and retention strategies for a health - focused company. Collaborating to enhance customer experience and business metrics through innovative approaches.
Senior Consultant developing Dynamics 365 applications and integrations for Microsoft. Collaborating with project teams for successful delivery within the Microsoft ecosystem.
Customer Success Analyst focusing on B2B solutions at Happy Gestão. Responsible for client journey, relationship management, and data analysis.
CRM Specialist optimizing quantitative processes for campaign management at BBVA. Collaborating on multichannel interactions and managing CRM campaigns in Marketing Cloud.
Senior CRM Executive leading automated customer engagement strategies for travelers at loveholidays. Collaborating with teams to optimize CRM workflows and drive sophisticated marketing initiatives.
Staff Customer Success Manager working at Kong, enabling customers to leverage APIs and microservices for business growth. Working collaboratively across teams to enhance customer success.
Scaled Customer Success Manager at Ardoq empowering global clients through expert tech - led engagement. Delivering value to every customer by designing systems and processes for success.