Customer Success Analyst focusing on B2B solutions at Happy Gestão. Responsible for client journey, relationship management, and data analysis.
About the role
- Staff Customer Success Manager working at Kong, enabling customers to leverage APIs and microservices for business growth. Working collaboratively across teams to enhance customer success.
Responsibilities
- Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
- Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
- Working with Sales and Product teams to ensure our customers are getting the most out of the solution
- Help innovate our tooling and processes to make you and your team more efficient Work on innovative and cutting edge customer projects
- Learning our products and technologies, taking that knowledge and applying it to real world usage
- Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company
Requirements
- Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong
- Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
- Have passion and determination about our technology and our customers
- Be a self starter with strong organizational skills to drive effective customer outcomes
- Have a good understanding of complex technology environments
- Have great self awareness and strong communication skills
- Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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