Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
About the role
- Lifecycle & CRM Lead managing customer activation and retention strategies for a health-focused company. Collaborating to enhance customer experience and business metrics through innovative approaches.
Responsibilities
- Own activation flows from registration through to paying customer
- Build and iterate onboarding sequences
- Run email and SMS strategy end-to-end
- Define customer segmentation logic
- Optimize subscription renewals and repeat purchase rates
- Track and report on retention metrics and cohort analysis
Requirements
- Owned lifecycle or CRM end-to-end
- Proven record of retention or LTV improvement
- Proficient with modern email and SMS platforms (Klaviyo, Braze, or Customer.io)
- Strong writing skills (subject lines, push copy, onboarding sequences)
- Understanding of cohort analysis, incrementality measurement, and behavioral segmentation
- Native / near-native French or English with professional proficiency in the other
Benefits
- Relocation support
- Collaborative work environment
- Use of AI in daily projects
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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