Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
GA
Hybrid Customer Success Analyst – B2B
Posted 7 hours ago
About the role
- Customer Success Analyst focusing on B2B solutions at Happy Gestão. Responsible for client journey, relationship management, and data analysis.
Responsibilities
- Structure and monitor the customer journey (from onboarding to post-project);
- Serve as the focal point for assigned accounts, managing relationships and requests;
- Lead strategic meetings, presenting results and action plans;
- Monitor metrics (NPS, CSAT, churn, engagement) and account health;
- Identify risks and opportunities with a focus on retention and expansion;
- Manage operational routines (scheduling, participants, deliverables, and communication);
- Interface with clients, facilitators, and internal teams.
Requirements
- Bachelor’s degree completed;
- Experience in B2B Customer Success or consulting;
- Experience managing account portfolios and client relationships;
- Knowledge of CS metrics and data analysis;
- Analytical, communicative, and results-oriented profile;
- Experience in project tracking and metrics monitoring;
- Familiarity with communication tools (Google Meet, WhatsApp Business);
- Organized and detail-oriented.
Benefits
- Partnerships and commercial discounts
- Wellhub
- Auxílio Happy
- Development programs
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