Lead product design for customer experiences at Jobber, enhancing onboarding and product activation for home service businesses. Collaborate with teams to utilize AI insights for better customer journeys.
About the role
- Customer Service Representative supporting customers of a luxury retail brand in Montreal. Handling communications and resolving issues with exceptional service ethos.
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Understand customers’ needs and provide alternative solutions including upselling products or services
Requirements
- Ability to commute to our Montreal office for occasional in-office shifts and training
- At least 1 year of retail or online sales experience
- 6 months or more of customer service experience
- English proficiency as you will be interacting with global customers and coworkers whose primary language is English
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Paid time off (PTO)
- wellness and healthcare benefits
- great compensation package and performance bonus opportunities
- tuition reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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