Onsite Customer Service Department Manager, Bilingual

Posted 3 hours ago

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About the role

  • Bilingual Customer Service Department Manager leading teams to deliver exceptional customer service at Uline. Responsible for training, managing daily activities, and resolving escalated issues in Texas.

Responsibilities

  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
  • Manage the daily activities of various Customer Service departments.
  • Evaluate team procedures and identify areas for improvement.
  • Review performance reports and suggest ways to increase efficiency.
  • Resolve escalated customer issues promptly.

Requirements

  • Bachelor’s degree.
  • Bilingual (English / Spanish) - fluent in both verbal and written forms.
  • 3+ years of customer service management experience.
  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Employee Perks Best-in-class, clean, modern air-conditioned facilities.
  • First-class fitness center and beautifully maintained walking paths.

Job title

Customer Service Department Manager, Bilingual

Job type

Experience level

Mid levelSenior

Salary

$85,000 - $100,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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