Bilingual Customer Service Department Manager leading teams to deliver exceptional customer service at Uline. Responsible for training, managing daily activities, and resolving escalated issues in Texas.
Responsibilities
Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
Manage the daily activities of various Customer Service departments.
Evaluate team procedures and identify areas for improvement.
Review performance reports and suggest ways to increase efficiency.
Resolve escalated customer issues promptly.
Requirements
Bachelor’s degree.
Bilingual (English / Spanish) - fluent in both verbal and written forms.
3+ years of customer service management experience.
Demonstrated ability to effectively coach and develop a high-performing team.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks Best-in-class, clean, modern air-conditioned facilities.
First-class fitness center and beautifully maintained walking paths.
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