Lead product design for customer experiences at Jobber, enhancing onboarding and product activation for home service businesses. Collaborate with teams to utilize AI insights for better customer journeys.
About the role
- Intake Specialist handling client calls and managing correspondence. Organizing files and information for administrative support in a hybrid role.
Responsibilities
- Handle inbound and outbound calls with excellent customer service
- Manage and respond to emails promptly and professionally
- Draft letters of representation and other correspondence
- Collect detailed client information for case management
- Organize and maintain files in Dropbox
Requirements
- Excellent English communication skills (C1 level)
- 1–2 years of customer service experience
- Empathy and patience when dealing with clients
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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