Adviseur Klantenservice MKB supporting Dutch entrepreneurs with their banking needs and business inquiries. Collaborating with a team and working in a hybrid environment to assist clients effectively.
About the role
- Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
Responsibilities
- In collaboration with the Customer Success, Sales, Product, and Tech teams, your mission will be to enhance customer satisfaction and strengthen customer relationships.
- Monitor customer inquiries via online chat.
- Qualify and prioritize requests to ensure they are handled as efficiently and quickly as possible (30 to 50 requests per day).
- Provide support and training to a variety of users.
- Ensure smooth information flow with the rest of the Customer Success team.
- Manage day-to-day relationships with users to turn our clients into true ambassadors and reduce churn.
- Contribute to the improvement of our processes and organization.
- Enrich our user support content (FAQ).
- Participate in product improvements in collaboration with the Tech and Product teams.
- Support organic growth among our clients by qualifying upsell opportunities arising from chat interactions.
- Eventually, contribute to onboarding and training new Customer Care Managers by acting as their coach.
Requirements
- Bachelor's degree or BBA, ideally in management, finance, audit, or accounting.
- You enjoy helping clients and preferably have some experience in B2B customer relations.
- You thrive on solving problems in challenging situations and finding practical solutions.
- Ability to manage multiple tasks and shifting priorities under tight deadlines.
- Excellent command of French, able to conduct full business conversations.
- Curious and quick to learn.
- Excellent verbal and written communication skills and a proactive communicator with clients.
- Enjoy debating, persuading, and selling.
- Team player with a desire to share knowledge.
- Ambitious and attracted to the startup mentality.
Benefits
- Competitive salary package.
- A prime opportunity to join a fast-growing startup and help build our new international hub (opened April 2023).
- Attractive office in the heart of Lisbon, located within one of Europe’s leading emerging tech hubs.
- Strong opportunities for career advancement within a fast-growing international company.
- Daily challenges working directly with SME executives and CEOs.
- Highly entrepreneurial environment that is empowering, educational, and offers significant autonomy.
- Vibrant, passionate work atmosphere with strong team spirit to support Agicap’s international growth.
- Energetic, fun team with regular afterworks, team-building events, and global company seminars.
- Daily lunch allowance, health insurance, transportation reimbursement, and state-of-the-art work equipment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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