Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Customer Care Advisor helping clients in Spain with HRIS software. Building knowledge and relationships while providing support and guidance.
Responsibilities
- Estar en contacto directo con los clientes en España
- Ayudar con dudas relacionadas con el uso de software
- Construir conocimiento en módulos y dominios de aplicaciones
- Crear relaciones de confianza con contactos de clientes
- Asesorar sobre optimización de entorno Protime
- Colaborar con expertos internos
- Analizar procesos y optimizar el servicio de atención al cliente
Requirements
- Excelente habilidades de comunicación e interculturales
- Interés en aplicaciones de software
- Sólidas capacidades analíticas
- Fluidez total en español (nivel nativo)
- Alto nivel de inglés
- Capacidad de autogestión
- Proactividad y orientación a resultados
Benefits
- Teletrabajo (modelo híbrido)
- Horarios flexibles
- 20 días laborables de vacaciones pagadas
- 3 días flex
- Jornadas intensivas en verano
- Ticket Restaurant mensual
- Retribución flexible para transporte
- Programa de referidos con compensación económica
- Seguro médico privado con Cigna
- Plan de desarrollo individual y formación profesional
- Ayuda para equipar el espacio de trabajo
- Cultura centrada en las personas
- Innovación constante
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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