Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
About the role
- Customer Service Representative supporting managed shops by answering buyer inquiries via chat. Ensuring timely and accurate responses to deliver prime satisfaction in SEA e-commerce.
Responsibilities
- Respond to buyer inquiries in a timely and accurate manner via chat
- Identify the needs of buyers by asking relevant probing questions
- Attend course refreshers to ensure knowledge about the products and promotions is up to date
- Acknowledging and resolving buyer concerns and complaints
- Analyze and report product and promotion issues
- Update internal databases with information about product issues and valuable discussions with buyers
- Monitor buyer complaints and proactively initiate outbound chat to aid assistance
- Maintain a positive, empathetic, and professional attitude toward customers
- Ensure prime satisfaction of each buyer who reached out via chat
Requirements
- Minimum of 2 years experience in Customer Service in a BPO or Captive Environment
- Above Average English Communication Skills, both verbal and written
- Above Average Typing Speed
- Minimum of 1-year experience in Consumer Electronics or a similar industry
- Proficient in MS Word and Excel as well as Google Sheets
- Excellent in Problem-Solving skills, Effective Listening, and Proactive
- Ability to multitask, prioritize, and manage time effectively
- Advantage if has background or exposure to SEA E-Commerce Market
Benefits
- Competitive compensation
- Comprehensive insurance
- Ample leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Principal Customer Experience Manager leading customer journeys and digital transformation at T - Mobile. Driving experience quality, performance analytics, and cross - functional initiatives.
Executive Demand Planner at BASF managing supply chain for Enhanced Oil Recovery. Leading order management, supply planning, and continuous improvement initiatives in logistics.
Specialist in Customer Service and Foreign Trade at BASF. Responsible for CRM strategy and managing import/export operations for customer satisfaction.
Customer Support Representative providing first - line support to users of the SOFMEDICA platform in Romania. Troubleshooting issues, guiding users, and maintaining customer satisfaction with the service.
Customer Experience & Onboarding Specialist at ANNA, managing customer queries and onboarding processes for small businesses. Engaging with customers directly and handling complex compliance cases.
Customer Service Specialist managing orders and customer inquiries for adidas and Reebok. Collaborating with logistics and finance teams to ensure excellent customer service and order fulfillment.
Provide technical support for UKG Ready, assisting clients with timely solutions and enhancing customer service. Engage with customers to understand their HRIS needs and resolve queries efficiently.
Medical Assistant providing customer service in a diagnostic lab. Responsibilities include patient interaction, data management, and coordination with physicians.
Customer Support Executive providing first - line support via chat and email at Zinc. Ensuring user satisfaction through swift and efficient resolution of queries and issues.