Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Customer Service Representative supporting managed shops by answering buyer inquiries via chat. Ensuring timely and accurate responses to deliver prime satisfaction in SEA e-commerce.
Responsibilities
- Respond to buyer inquiries in a timely and accurate manner via chat
- Identify the needs of buyers by asking relevant probing questions
- Attend course refreshers to ensure knowledge about the products and promotions is up to date
- Acknowledging and resolving buyer concerns and complaints
- Analyze and report product and promotion issues
- Update internal databases with information about product issues and valuable discussions with buyers
- Monitor buyer complaints and proactively initiate outbound chat to aid assistance
- Maintain a positive, empathetic, and professional attitude toward customers
- Ensure prime satisfaction of each buyer who reached out via chat
Requirements
- Minimum of 2 years experience in Customer Service in a BPO or Captive Environment
- Above Average English Communication Skills, both verbal and written
- Above Average Typing Speed
- Minimum of 1-year experience in Consumer Electronics or a similar industry
- Proficient in MS Word and Excel as well as Google Sheets
- Excellent in Problem-Solving skills, Effective Listening, and Proactive
- Ability to multitask, prioritize, and manage time effectively
- Advantage if has background or exposure to SEA E-Commerce Market
Benefits
- Competitive compensation
- Comprehensive insurance
- Ample leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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