Frontline Customer Support agent in face - to - face sales for Utilita Energy. Engage customers at their homes and offer energy solutions while enhancing customer relationships.
About the role
- Customer Service Representative supporting managed shops by answering buyer inquiries via chat. Ensuring timely and accurate responses to deliver prime satisfaction in SEA e-commerce.
Responsibilities
- Respond to buyer inquiries in a timely and accurate manner via chat
- Identify the needs of buyers by asking relevant probing questions
- Attend course refreshers to ensure knowledge about the products and promotions is up to date
- Acknowledging and resolving buyer concerns and complaints
- Analyze and report product and promotion issues
- Update internal databases with information about product issues and valuable discussions with buyers
- Monitor buyer complaints and proactively initiate outbound chat to aid assistance
- Maintain a positive, empathetic, and professional attitude toward customers
- Ensure prime satisfaction of each buyer who reached out via chat
Requirements
- Minimum of 2 years experience in Customer Service in a BPO or Captive Environment
- Above Average English Communication Skills, both verbal and written
- Above Average Typing Speed
- Minimum of 1-year experience in Consumer Electronics or a similar industry
- Proficient in MS Word and Excel as well as Google Sheets
- Excellent in Problem-Solving skills, Effective Listening, and Proactive
- Ability to multitask, prioritize, and manage time effectively
- Advantage if has background or exposure to SEA E-Commerce Market
Benefits
- Competitive compensation
- Comprehensive insurance
- Ample leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Chargée de Relation Client managing billing and client relationships at Bureau Veritas in Cergy. Ensuring project administration and compliance in a dynamic environment.
Manager in charge of logistics projects and operations for Ypê's customer service and transportation divisions. Leading initiatives in efficiency, compliance, and sustainability within a Brazilian company.
Customer Experience Senior Specialist creating data - driven marketing programs at BASF for customer engagement. Collaborating with marketing and sales for targeted customer segments in Canada.
Operations & Customer Support role in a health tech startup focused on preventive medicine and health data access management. Collaborate in a dynamic environment to deliver customer service and administrative support.
Customer service representative assisting in the creation and valuation of real estate appraisals. Working with customers and expert appraisers on property evaluations.
Customer Happiness Manager managing B2B customer relationships and enhancing service processes. Involved in onboarding and feedback collection with a hybrid work model in Rheinbach, Germany.
Customer Support Executive working with global colleagues to address online support queries and conduct quality assurance testing for Emerald’s products. Collaborating on service enhancements and ensuring high customer satisfaction.
Senior Director managing global customer support teams for Semrush, a digital marketing SaaS platform. Responsible for service delivery, operational efficiency, and cross - functional collaboration.
Specialist II managing customer care and order execution at Emerson in Mandaluyong City. Collaborating with suppliers and ensuring compliance from order to delivery.