Operations Lead managing daily mailroom operations and process improvements at ING. Focused on team leadership, quality assurance, and client relationships.
About the role
- Assistant Operations Manager overseeing order fulfillment from Seller center to Customer(s) doorstep. Managing logistics and collaboration across various teams for efficiency in e-commerce operations.
Responsibilities
- Oversee order fulfillment from receipt to delivery across marketplaces
- Monitor warehouse 3PL performance to ensure SLA compliance (pick & pack, dispatch, delivery)
- Manage returns, exchanges, and reverse logistics to ensure efficiency and minimal cost impact
- Monitor real-time inventory availability and ensure accurate stock mapping across platforms
- Implement operational SOPs to improve speed, accuracy, and productivity
- Coordinate inbound and outbound movement of goods for campaign readiness
- Track and report operational KPIs: fulfillment rate, cancellation rate, return rate, delivery SLA, cost per order, etc
- Provide data-driven insights to improve operational workflows and cost efficiencies
- Review and optimize systems and dashboards for better visibility and control
- Work closely with Platform, KAM, Warehouse, Finance, and Customer Service teams
- Support campaign readiness planning—inventory alignment, manpower scheduling, and order volume forecast
- Ensure strict compliance to marketplace guidelines and operational standards
Requirements
- At least 4 years’ experience in logistics management specifically in order management
- Knowledgeable in Warehouse, ecommerce and logistics
- Must be able to work as part of the team in a fast-paced and pressured environment
- Intermediate proficiency in MS Office, Excel & Outlook
- Strong organizational skills with an analytical mind
- Strong time management skills
Benefits
- comprehensive insurance
- ample leave
- access to formal training
- coaching
- access to Intrepid Academy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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