Manager of Cloud Operations focusing on Site Reliability Engineering to ensure reliable, scalable infrastructure at Vendavo
About the role
- Triage Technician handling customer requests and alerts, working closely with all departments at IBM. Responsible for routing escalations and ensuring outstanding customer experience.
Responsibilities
- Serve as the initial point of contact for clients experiencing technical issues and their requests
- Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team
- Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms
- Proactively monitoring a wide variety of customers’ systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each
- Ensure related customer cases are associated properly with major incidents
- Accurately and professionally document all communication with customers
- Follow proper escalation procedures to platform engineers during an
- Perform other duties as assigned
Requirements
- High School Diploma or equivalent
- Empathetic customer service mindset and attitude
- A superior sense of urgency and customer sentiment
- Excellent written and verbal communication skills
- Enjoys teamwork and collaboration
- Must have excellent problem-solving skills and the ability to prioritize
- Possess the ability to comprehend and execute documented escalation procedures
- Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services.
- Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Operations Shift Lead coordinating a frontline team for a driverless car service in Las Vegas. Responsible for operational efficiency and performance monitoring in a fast - paced environment.
Payment Operations Assistant Manager overseeing merchant onboarding and transaction processing at IDT. Collaborating for operational excellence in a fast - growing credit card processing environment.
Director of Sales Operations & Enablement responsible for strategic sales support at Rapid Micro Biosystems. Managing data reporting, CRM, and training lifecycle to drive revenue growth.
Senior Operations Manager overseeing healthcare operations with a focus on KPIs and strategic planning. Leading teams and ensuring compliance in a hybrid role from Taguig, Metro Manila.
Specialist in Area Omnichannel implementing operational plans and managing partner relationships for MTN. Focused on achieving Prepaid strategy in Cape Town with strong communication and analytical skills.
Sales Representative driving sales and marketing strategies for MTN in Cape Town's telecommunications industry. Focused on customer - centric service and meeting retention and acquisition targets.
Atlassian & PowerBI Administrator supporting product and technology operations at Boomi. Managing applications, configurations, and collaborations with software development teams.
Senior Manager driving strategy and operations for Physical Security at Coinbase. Integrating initiatives with organizational priorities and metrics for optimal results.
Associate, Claims Operations at Reliance Health ensuring accurate healthcare claims processing and resolving inconsistencies in the claims system with clinical expertise.