Hybrid Operations Shift Lead – Driving Technology

at Vay

• Job title: Operations Shift Lead – Driving Technology
• Job type: Full Time
• Experience level: Senior
• Salary: $30 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Las Vegas, United States

About the role

• Operations Shift Lead coordinating a frontline team for a driverless car service in Las Vegas. Responsible for operational efficiency and performance monitoring in a fast-paced environment.

Responsibilities

• Lead day-to-day shift execution, acting as the first point of contact for Remote Drivers, Field Support Agents, stakeholders, and management during assigned hours.
• Build, adjust, and monitor shift plans to ensure strong staffing coverage, contingency planning, and fair workload distribution across daily operations.
• Assign and coordinate tasks across the team, including charging, rebalancing, cleaning, and fleet readiness activities, based on real-time operational priorities.
• Ensure vehicles, equipment, communication systems, and operational resources are available, functioning, and ready to support commercial service throughout the shift.
• Drive performance against key operational KPIs including fleet readiness, availability, response times, ride acceptance, customer support, and overall shift efficiency.
• Monitor operational roadblocks, make real-time decisions under pressure, escalate issues when needed, and proactively solve problems to minimize disruption.
• Support a strong safety culture by maintaining awareness across the shift, assessing team wellbeing and capacity, and following escalation processes in line with operational guidelines.
• Complete and submit end-of-shift reporting, highlighting performance, shortfalls, challenges, and opportunities for continuous improvement.

Requirements

• Based in Las Vegas, USA, and able to work in the office for all working hours.
• Fluent in English, both written and spoken.
• Experience leading or supervising teams working across shifts in a fast-paced operational environment.
• Strong customer-facing communication skills, including confidence handling phone-based support when needed.
• Proven ability to prioritize, stay organized, and manage multiple moving parts with a high level of detail and ownership.
• Strong problem-solving skills and sound judgment under pressure, with a hands-on and solutions-driven mindset.
• Experience in mobility, fleet management, technology, or other operationally intensive environments.
• Collaborative, proactive, and resourceful, with strong written and verbal communication skills across frontline teams and management.

Benefits

• Paid Vacation Days
• 401(k) programme
• Health, Dental & Vision Insurance
• All Vay team members receive 30% off their Vay rides
• Wellness Hub free gym access & wellness app subscriptions
• Exclusive external discounts
• Regular team events throughout the year