Support sales and customer management in a growing SaaS company focused on automotive control. Coordinate deal pipelines and customer onboarding tasks with a small team.
About the role
- Dedicated Support Specialist providing high-quality service to Wholesale Payments clients. Managing inquiries and ensuring a best-in-class internal and external client experience.
Responsibilities
- Provide white glove service to assigned clients by understanding their business
- Listen, analyze and resolve assigned client inquiries
- Leverage Wholesale Payments knowledge and expertise to address complex client requests
- Be the resident subject matter expert on the department’s software systems
- Assist management in planning and directing daily processing activities
- Provide distinctive client experiences by building strong professional relationships
- Routinely use significant judgement on moderate to complex business issues
- Monitor and manage queues for service requests
Requirements
- Bachelor’s Degree in a business-related field or equivalent education and related training
- Five years of banking experience, two of which are in a treasury-related role
- 1+ years of in-depth experience with treasury services from a product, sales, technical, or operational perspective
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to provide consistent attention to detail
- Knowledgeable of bank operations, risk and controls, and operational risk management methodologies
- Proficient in MS Office applications including Word, Excel, and Outlook, as well as proficiency using the Internet
Benefits
- medical, dental, vision, life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- no less than 10 days of vacation during the first year of employment
- 10 sick days
- paid holidays
- potential eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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