Customer Service Host delivering exceptional customer service to casino and sports betting enthusiasts. Engaging with customers to resolve queries and enhance their betting experience.
About the role
- Customer Support role in Rotherham, assisting customers face-to-face and developing skills for career growth. Transition into remote support roles over time while delivering outstanding service.
Responsibilities
- Provide face-to-face support to our customers in a branch
- Learn, grow and develop within an inclusive organisation
- Transition into a range of roles such as helping customers over the phone from home
- Deliver outstanding service remotely via social media, web-chat and remote advice video calls
- Follow a Skill Progression Framework to increase pay by developing new skills and taking on new activities
Requirements
- No previous financial services experience required
- The ability to quickly build relationships to give customers a fantastic experience
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity
- The commitment to deliver on your promises and going above and beyond for your customer
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met
- If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
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