Insight & Intelligence Manager shaping the use of analytics and technology for Barnet Council. Leading a team to drive data - informed decision - making and improve outcomes for residents.
About the role
- Technical Delivery Manager responsible for executing high-impact initiatives within Platform Services. Leading problem resolution and complex project management in a technical environment.
Responsibilities
- Lead the end-to-end execution of high-impact, cross-functional initiatives within the Platform Services organization.
- Perform problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.
- Oversee others who perform programming and debugging activities.
- Respond to issues in a timely manner by receiving and investigating incidents or service tickets.
- Provide technical consultation on extremely challenging or unusual situations.
- Lead large, complex projects related to improving processes or support capabilities.
- Engage and manage external vendors.
- Interpret internal/external business challenges and recommend best practices.
- Use sophisticated analytical thought to exercise judgment and identify innovative solutions.
- Mentor less experienced teammates to build technical expertise.
- May have people management responsibilities.
Requirements
- Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
- Deep specialized and/or broad functional knowledge.
- Sound understanding of business and organizational strategies and processes.
- Ability to interpret internal and external business challenges and recommend best practices.
- Ability to lead complex projects.
- Sophisticated analytical skills and the ability to solve complex technical and business problems.
- Ability to influence others at senior levels to adopt a new perspective.
- 7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, DevOps, or infrastructure organizations (preferred).
- Strong understanding of platform technologies such as: Cloud infrastructure: AWS, Azure, or GCP, CI/CD pipelines: GitHub Actions, Jenkins, ArgoCD, IaC & automation: Terraform, Ansible, ServiceNow workflows, Container platforms: Kubernetes, OpenShift, Security & observability: Vault, Prometheus, OpenTelemetry, Splunk.
- Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.
- Exceptional skills in written communication, stakeholder influence, and risk management.
- Hands-on experience with tools like Jira, Rally, Confluence.
- Exposure to internal developer portals and platform product management.
- Background in software engineering, platform operations, or systems architecture.
- Experience working with compliance-heavy environments (NIST, SOX, FFIEC, ISO).
- Familiarity with platform product management concepts and internal developer portals (e.g., Backstage).
- SAFe Agile or PMP certification (or equivalent delivery methodology expertise).
Benefits
- Medical, dental, vision, life insurance
- Disability
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- Vacation days
- Sick days
- Paid holidays
- Defined benefit pension plan (depending on position)
- Restricted stock units (depending on position)
- Deferred compensation plan (depending on position)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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