Senior Manager IA driving AI strategies for client transformations at iQo, a consulting firm focused on collective innovation. Leading project delivery and strategic partnerships in AI and Data.
About the role
- Area Manager overseeing the quality of janitorial services for clients in NC and TN. Responsible for vendor management and communication ensuring high standards are met.
Responsibilities
- Conducts quality control visits to ensure our customer’s needs are met.
- Acts as the primary point of contact and a functional bridge between vendors and the customer.
- Communicates company initiatives, procedures, and direction to the vendor in a timely manner.
- Ensures that the vendors have a clear understanding of the customer requirements and expectations.
- Ensures work standards are in accordance with customer requirements.
- Manages chemical and equipment inventory.
- Responsible for hiring, training, negotiating and developing vendor partners.
- Prioritizes work responsibilities so as to give appropriate attention to all work areas in the assigned geographical area.
- Communicates regularly with upper management to ensure operational continuity, track performance, and resolve any larger issues.
- Responds quickly to any client or vendor complaints, requests and issues, documenting the issue and following up to resolution.
- Manages the scheduling of services based on customer requirements, within specified periods.
- Manages special project work as requested.
- Other tasks, as assigned.
Requirements
- Must have a reliable vehicle with car insurance and a valid U.S. Driver's license.
- Must be self-motivated with a strong ability to prioritize and accomplish multiple tasks, projects, and meet deadlines.
- Ability to maintain high-quality interpersonal relationships.
- Must be able to negotiate and collaborate with vendors at many different levels.
- Some experience with and knowledge of cleaning processes and equipment.
- Great verbal and written communication skills.
- Excellent customer relationship skills.
- Familiarity with the hiring process.
- Professional demeanor and behavior.
- Must be willing to work weekends and be flexible with their schedule.
- Must be accessible to our customers, after hours, weekends, holidays and in emergency situations.
- Dependable, reliable and punctual.
- Ability to work independently, with minimal supervision.
- General ability with Microsoft Office Suite (Word, Excel, Outlook, etc.).
Benefits
- Competitive Pay
- Vacation
- Health, Dental Insurance (FSA, HSA)
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