IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
About the role
- Provides exceptional credit coaching on products, policies, and processes for the banker and consultative calls with the bankers and clients. Assist with credit related client questions and facilitate an efficient and easy client interaction to obtain needed credit documents. Provide credit support with digital origination in the absence of a branch lender.
- Acts as the liaison for Truist distribution channels which includes Retail & Premier/Affluent teammates as well as external clients.
- Understand and justify situations that would warrant policy exceptions to policy and procedures based on compensating factors.
- Validate and clear fraud alerts provided by the credit bureau and handle other risk mitigation efforts while reducing banker and underwriter involvement to efficiently and effectively process credit requests.
- Assist with securities related activities such as asset vetting or distributions.
- Work expiring line leads and provide client outreach.
Requirements
- Bachelor’s degree or equivalent education and related training or experience
- Safe Act Eligible/Certified - Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements
- At least five years of relevant banking experience
- Proficiency in credit underwriting analysis, problem-solving, collaborative negotiations, and risk management
- Excellent interpersonal, verbal, and written communication skills
Benefits
- medical, dental, vision, life insurance, disability, accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status)
- 10 sick days (also prorated)
- paid holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
PT
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