Customer Success Manager responsible for building relationships and optimizing user experience with HSI software solutions. Collaborating across departments to drive upsell opportunities and maintain customer satisfaction.
About the role
- Customer Success Manager ensuring high satisfaction and engagement with Trimble’s products to drive retention and growth. Act as strategic consultant for executive teams in navigating complex challenges in transportation.
Responsibilities
- Ensure high satisfaction and successful engagement with our products
- Drive retention and growth while building strong partnerships
- Establish proactive relationships with stakeholders
- Monitor engagement metrics and mitigate risks
- Collaborate across the organization for success
Requirements
- 5+ years of progressive experience in customer success, account management, or client services
- Exceptional consultative and presentation skills
- Ability to manage competing priorities
- Proficient in Google Suite and Salesforce
- Bachelor’s Degree or equivalent professional experience
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
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