As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
About the role
- Customer Success Manager serving B2B customers in renewable energy sector. Focused on enhancing customer experience and solving technical problems in LATAM market.
Responsibilities
- Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the LATAM market
- Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump
- Leverage customer feedback to enhance our software, in close collaboration with our development team
- Continuously improve customer experience and help them day to day in calls and in our support chat
- Identify technical bottlenecks with customers and improve our solutions with the engineering team
- Strategically plan and implement projects that drive Reonic's growth and innovation
Requirements
- C2-level Spanish proficiency and fluent English is required
- Experience in B2B SaaS customer service or success
- Technical background e.g. (industrial-) engineering
- Previous experience in the start-up ecosystem
- Motivation to drive change in renewables and have a positive impact
- Excellent communication and presentation abilities in Spanish and English
Benefits
- Enjoy opportunities for personal and professional growth in a leadership role
- Embrace the freedom to innovate and make quick changes in a dynamic team
- Receive competitive pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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